HypePlay Privacy Policy — Your Data, Your Rights

1 Introduction

HypePlay ("we", "us", "the Platform") is committed to protecting the personal data of every player who uses our platform. This Privacy Policy describes how HypePlay collects, processes, stores, and protects your personal information when you register an account, make deposits or withdrawals, play games, or interact with our support team.

This policy applies to all users of HypePlay, including visitors to the website at hypeplay.one and users of the HypePlay mobile app. It covers all personal data collected through any channel — registration forms, payment processing, gameplay activity, customer support interactions, and cookies.

HypePlay processes personal data only for legitimate purposes and only to the extent necessary to operate the platform, comply with legal obligations, and provide a safe and fair gaming environment for all players. We do not sell your personal data to third parties, and we do not use it for purposes beyond those described in this policy.

2 Data We Collect

HypePlay collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from payment providers when you make transactions. Here is a breakdown of what we collect and why.

HypePlay does not collect sensitive personal data such as national ID numbers, passport details, or financial account credentials beyond what is necessary for payment processing. We do not store your mobile wallet PIN or password at any point.

3 How We Use Your Data

Every piece of data HypePlay collects has a specific purpose. We do not collect data speculatively or hold it longer than necessary. Here is how your data is used in practice:

• Account management: Your registration data is used to create and maintain your account, verify your identity, and ensure only you can access your account.
• Payment processing: Transaction data is used to process deposits and withdrawals accurately and to investigate any payment discrepancies.
• Fraud prevention and security: Device data, IP addresses, and transaction patterns are analysed to detect and prevent fraudulent activity, multi-accounting, and bonus abuse.
• Responsible gaming: Gameplay data is used to monitor for signs of problem gambling and to enforce deposit limits, loss limits, and self-exclusion settings that you have activated.
• Customer support: Support interaction data is used to resolve your queries and to improve the quality of our support service.
• Platform improvement: Aggregated, anonymised usage data is used to understand how players use HypePlay and to improve the platform's performance and features.
• Legal compliance: Where required by law, your data may be used to comply with regulatory obligations, including anti-money laundering checks.

4 Legal Basis for Processing

HypePlay processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, payment information, and gameplay records is necessary to provide the services you signed up for.
• Legal obligation: Some data processing is required to comply with applicable laws, including age verification, anti-money laundering regulations, and fraud prevention requirements.
• Legitimate interests: HypePlay has a legitimate interest in maintaining platform security, preventing fraud, and improving the service — provided these interests do not override your rights.
• Consent: Where we rely on your consent for specific processing activities (such as optional communications), you have the right to withdraw that consent at any time.

5 Data Sharing

HypePlay does not sell, rent, or trade your personal data to third parties. We share data only in the following limited circumstances:

• Payment providers: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and are responsible for their own data handling.
• Game providers: Third-party game providers may receive anonymised session data to operate their games within the HypePlay platform. They do not receive your personal registration details.
• Legal authorities: HypePlay may disclose personal data to law enforcement or regulatory bodies where required by law or where there is a credible threat to public safety.
• Service providers: HypePlay uses trusted third-party service providers for hosting, analytics, and customer support tooling. These providers are contractually bound to process data only on HypePlay's instructions and to maintain appropriate security standards.

6 Data Retention

HypePlay retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. The general retention periods we apply are:

• Account data: Retained for the duration of your account and for up to 5 years after account closure, to comply with legal and regulatory obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping requirements.
• Gameplay records: Retained for up to 2 years from the date of each session, unless a dispute requires longer retention.
• Support interactions: Retained for up to 2 years from the date of the interaction.
• Cookie and analytics data: Retained for up to 13 months from collection.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may request early deletion of your data subject to the conditions described in the Your Rights section below.

7 Data Security

HypePlay uses industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and HypePlay's servers is encrypted using TLS. Passwords are stored as salted hashes and are never stored in plain text.
• Access controls: Access to personal data within HypePlay is restricted to staff who need it to perform their job functions. All access is logged and audited.
• Infrastructure security: HypePlay's servers are hosted in secure data centres with physical access controls, redundant systems, and regular security audits.
• Monitoring: Automated systems monitor for unusual access patterns and potential security incidents around the clock.

Despite these measures, no system is completely immune to security risks. If you believe your HypePlay account has been compromised, contact support immediately so we can take action to protect your account and data.

8 Cookies and Tracking

HypePlay uses cookies and similar technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where players drop off, and how features are used. This data is aggregated and anonymised.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using HypePlay, but some features may not work as intended. HypePlay does not use third-party advertising cookies or tracking pixels for ad targeting.

9 Your Rights

You have the following rights over your personal data held by HypePlay. To exercise any of these rights, contact us at [email protected] with your registered phone number and a description of your request.

HypePlay will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, and you will be notified of the extension. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive.

10 Minors

If you believe a minor has registered on HypePlay, please contact us at [email protected] so we can investigate and take appropriate action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms.

11 Changes to This Policy

HypePlay may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via their registered contact details or through an in-platform notification.

The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically. Continued use of HypePlay after an updated policy has been published constitutes acceptance of the changes.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the HypePlay team. We take all privacy queries seriously and aim to respond promptly.

• Email: [email protected]
• Live chat: Available from within your HypePlay account after login, 24 hours a day.
• Response time: Privacy-related requests are typically acknowledged within 24 hours and resolved within 30 days.

For questions about responsible gaming tools or self-exclusion, please visit the Responsible Gaming page. For questions about account rules and bonus terms, please refer to the Terms and Conditions.